“RioBum is a lifestyle, and customer service is a huge part of it!”
Lynna Piazza, Founder
THE RIOBUM GUARANTEE
RIO BUM offers a full refund (less original shipping charges). Your return must be received within 30 days from the purchase date. Any item received after 30 days and up to 60 days will automatically be issued a store credit redeemable on our site at any time. For all returns, items must be unworn with all original manufacturer tags attached.
ALL ITEMS MARKED FINAL SALE cannot be returned. If any item is received that is a final sale item you will automatically incur a restocking fee of 25% of the original price.
At this time we do not offer direct exchanges. You may place a new order for the correct item. Please provide us with the new order # (so that we do not charge you for return shipping). As soon as we receive your return, we will issue a refund or store credit, whichever applies.
Please note it may take up to two weeks for your refund to be processed once your return has been received. RIO BUM is not responsible for lost, stolen or mishandled returns. We reserve the right to refuse return of merchandise that does not meet the above requirements. If you receive an item that is not in perfect condition please contact firstname.lastname@example.org immediately to get the problem resolved.